Support and Help

1. Contact Support

For any question, bug report or request about your account, write to us directly. We reply to every message.

How to help us help you

To get a useful answer on the first reply, include the following in your email:

• Your device and operating system version (e.g. iPhone 15 Pro on iOS 18.5, or MacBook Air on macOS 15).
• Your Evolve version, which you'll find in Settings, at the bottom of the screen.
• A description of the problem: what you were doing, what you expected, and what happened instead.
• A screenshot or screen recording, if the problem is something you can see.

2. Frequently Asked Questions

I switched devices: how do I restore my purchases?

Open Evolve, go to the subscription screen and tap Restore purchases. Your subscription is tied to your Apple ID, not to your device: if you're signed in with the same Apple ID you used to buy it, Evolve Pro will be reactivated automatically. If your subscription still isn't active after restoring, get in touch.

How do I cancel Evolve Pro?

Subscriptions are handled entirely by Apple, not by Evolve: we can't cancel or refund them on your behalf. You can manage them yourself at apps.apple.com/account/subscriptions, or on your device under Settings > your name > Subscriptions. Cancellation must happen at least 24 hours before renewal. For refunds, Apple's process is at reportaproblem.apple.com.

How do I delete my account and all of my data?

You can do it straight from the app, without contacting us: go to Settings > Privacy > Delete account. Deletion is permanent and removes your data from our servers. See the Account and Data Deletion section for the details.

My data isn't syncing between my iPhone and my Mac

Syncing requires that you're signed in with the same account on both devices and that both are connected to the internet. If you chose private mode, your data stays on that one device by design and is never synced: that's the trade-off that mode is built around. If you're using the same account on both devices and syncing still isn't happening, write to us and tell us which two devices are involved.

What does Evolve do with my data when I use the AI Coach?

The AI Coach needs the context of your habits and goals to give you useful answers, so that information is sent to an external language model provider. We never do this without your explicit consent: the first time you open the Coach we ask you plainly, and you can say no and keep using everything else in the app. The details of what gets sent and to whom are in the Privacy Policy.

Is Evolve available on Mac?

Yes. Evolve is available on iPhone, iPad and Mac. With an account you can use the same data across every device, and an Evolve Pro subscription works on all platforms.

Do I need an account to use Evolve?

No. You can use Evolve in private mode, without an account: your data stays on your device. In that case there's no syncing between devices and no backup on our servers, so if you lose the device, you lose the data.

3. Evolve Pro and Subscriptions

Evolve is free to use. Evolve Pro is an auto-renewing subscription that unlocks the advanced features.

The prices shown are those for Italy and for countries using the euro. In your country, the actual price is the one shown by the App Store at the time of purchase, in your local currency.

Renewal terms

• Payment is charged to your Apple account when you confirm the purchase.
• The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
• The renewal is charged within the 24 hours before the end of the current period, at the price of the plan you chose.
• You can manage your subscription and turn off auto-renew in your Apple account settings after purchase.

By purchasing Evolve Pro you accept our Terms of Service and our Privacy Policy. Apple's Standard Terms of Use (EULA) also apply.

4. Account and Data Deletion

You can delete your account and all associated data straight from the app, at any time, without having to contact us.

Deletion removes your profile, habits, goals, history and any saved API keys. This can't be undone and the data can't be recovered afterwards. If you have an active subscription, remember to cancel it separately in your Apple account settings: deleting your account in the app does not cancel the subscription, because that's handled by Apple and not by us.

If you can't get into the app to complete the deletion, write to us at mattioli.simone.10@gmail.com and we'll remove it for you.

5. Privacy and Data

Evolve is designed to collect the bare minimum. We don't sell your data and we don't use it for advertising profiling.

• Private mode: your data stays on your device and never reaches our servers.
• With an account: your data is synced so you can use Evolve across multiple devices.
• AI Coach: the necessary context is sent to an external provider only after your explicit consent, and you can say no and keep using the rest of the app.
• Health data: if you turn on automatic habit verification, Evolve reads only the data it needs from Apple Health, read-only, and never writes anything back to Apple Health.

To exercise your rights (access, rectification, erasure, portability), write to mattioli.simone.10@gmail.com. The full details are in the Privacy Policy.

6. Legal Documents

• Privacy Policy — what data we collect, why, and who we share it with.
• Terms of Service — the conditions for using Evolve.
• Cookie Policy — how cookies are used on this site.
• Apple Standard Terms of Use (EULA) — these apply to every purchase made through the App Store.